HOW TO SEND INFORMATION TO YOUR CASEWORKER
This page explains how to send documents to your caseworker. This includes scanning, photocopying and screenshots.
This page also gives examples of good and bad versions of evidence.
Everything you send to your caseworker needs to be:
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Clear (not fuzzy, or blurred)
Include the whole document (not have parts missing)
Include the date
Signed where necessary
Be straight (not a wonky page)
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Pay close attention to the needs of your application, if you do not send everything correctly you will have to send it again.
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SENDING DOCUMENTS AND PAPERWORK
SENDING BIG FILES WITH WETRANSFER.COM
Sometimes when sending a lot of files at once, you need to use other tools to send the documents to your caseworker. WeTransfer.com can safely send your documents. You need to put your caseworker's email, your email, and a message with your name and details, when you add your files.
Watch this YouTube video for help.
SENDING PAPER DOCUMENTS
You can send physical paper documents to your caseworker in the post.
HOW TO TAKE SCREENSHOTS AND PRINTSCREEN
Printscreen on a computer
Printscreen takes a picture of what's on your computer screen. You can find the print screen button on your computer keyboard, usually displayed as 'PrtSc' or something similar.
Pasting
After pressing the printscreen button, you will need to 'paste' your print screen picture somewhere. You can paste directly into an email to your caseworker, or in to a word document to save alongside other photos or printscreens.
Screenshot on a phone or tablet
Taking a screenshot on a phone takes a picture of whatever is on your screen at the time. This varies depending on what phone you have.Â
Usually, you take a screenshot by pressing the 'on/off' button and the 'home' button at the same time. Or the 'on/off' button and a 'volume' button at the same time.
Your screenshots will all be saved in the same folder in your phone, usually with your pictures.
The above link explains how to take a screen shot on any device.
You can also use www.youtube.com and type in your phone make/model, and ''how to screenshot''
SCANNING AND PHOTOCOPYING
Photocopying
A photocopy is a paper copy of your paper document. It is the same as printing the document again. You can send the physical paper documents to your caseworker in the post. Make sure your paper photocopy is exactly the same as your original.
If you do not have access to a printer or scanner, you can go to your local library.
Most printers also have a scanning option.
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Jubilee library is Brighton's main library, Brighton and Hove libraries.
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If you do not live in Brighton, Google search 'local library'
EXAMPLES
WRITTEN DOCUMENTS
GOOD
This scan is good because:
The whole document is visible
The text is clear
There is contrast between white background and black text
It is straight
BAD
This scan is bad because:
The document has been edited with pen
You cannot see all the text
Parts are missing
It is not straight
It is folded and crumpled
GOOD
This scan is good because:
The whole document is visible
The text is clear
There is contrast between white background and black text
It is straight
You can see all the information: date, names, numbers
BAD
This scan is bad because:
It is not straight
Parts of the document are missing
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PHOTOGRAPHS
GOOD
This photo is good because:
It is clear
It is a good quality photograph
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Any photograph you submit must be labelled with the names of people in the photograph.
BAD
This scan is bad because:
The photo quality is bad
It is unclear
You cannot see who is in the photo
Part of the photo is missing
IDENTIFICATION
PASSPORT
Passports must have a copy of the photograph identification page.
Include all pages of your passport that have travel stamps
BIOMETRIC RESIDENCE PERMIT
Include both the front and the back of the card
